IMAGEMICRODERM PRODUCT WARRANTY

Product Warranty
All equipment by ImageMicroDerm comes with a lifetime warranty on internal components, machinery, and motor. Tubes, hoses and tips, are covered for 6 months. All equipment purchased from ImageMicroDerm is to be used and operated by a qualified, trained professional only. The warranty does not cover the damage caused in transit, improper installation, excessive use, or alteration of the unit. Opening the machine will void warranty. The warranty is non-transferable and covers only the original owner. Accessories and replacement parts may be available for purchase.

Warranty service is provided by ImageMicroDerm and requires that the product(s) be shipped and delivered to our authorized service agent for repair. The warranty does NOT cover shipping charges to and from our repair centers. Customers must receive an Authorization for Repair (AR) number before shipping merchandise to our service center. All repaired items will be returned to the customer either by FedEx or UPS or through a commercial trucking company. ImageMicroDerm not responsible for any consequential damages resulting from equipment failure or service delays.

MANUFACTURER DEFECTS - In the event of defect in materials or workmanship our obligation shall be limited to free labor and parts for repair or replacement, solely at our option, of any part for the first year of Warranty.

DAMAGES - all damages must be reported within 48 hours of receipt. Original packaging must be kept in order to be replaced. Failure to do so will result replacement solely at or option.

DEPOSITS - All items that are ordered and paid in full or with a deposit and not yet picked up or delivered will be subject to a 25% cancellation fee if refused or canceled by the BUYER.

RETURNS - all new merchandise must be returned within 5 days from date customer takes delivery of items and subject to a restocking fee of 25% and any shipping costs. Returned items are subject to a 25% cancellation fee after 24 hours of order placement and any shipping costs. Custom items are not returnable unless there is a manufacturer defect. All returns must be called in for a return authorization number (RAN), without one we will not accept any packages.